SAP error analysis with the AIAssistant
Understand errors faster. Identify root causes more effectively. Support SAP operations more efficiently.
Failed maintenance processes are among the most time-consuming tasks in SAP operations. Logs must be reviewed, system information gathered, technical relationships assessed, and next steps determined. This is precisely where the AIAssistant from automatics.AI provides support.
With Execution Error Analytics, the AIAssistant analyzes failed automatic executions directly within the operational context. It combines execution logs, workflow information, system data, and specialized SAP Basis expertise to understand errors more quickly and provide concrete recommendations for action.
When Troubleshooting Becomes a Time-Consuming Task
Whether it's a kernel change, certificate distribution, Notes installation, DB patch, or individual custom workflow: when automation fails, a manual analysis across various data sources often begins. Teams must:
Interpreting log messages
trace the execution process
Check system and host information
Assess technical dependencies
This takes time, ties up experienced experts, and makes it difficult to respond quickly during normal operations.
With the AIAssistent from automatics.AI, this becomes a predictable, secure process—centralized, automated, and auditable.
Execution Error Analytics for automatic workflows
Traditional error analysis often starts with a single log message. The AIAssistant goes a step further: It examines the execution in the context of the entire workflow, the affected system, the host, and the technical environment.
The result: less manual investigation, a better understanding of the error situation, and a clearer basis for the next steps.
Analyzes all automatic execution
From standard processes to custom workflows. Failed executions are analyzed directly in context, without teams having to manually gather all the information.
Greater transparency in the company
Operational processes, system states and error situations become more clearly understandable.
Takes all relevant logs into account.
Error messages are not considered in isolation.
Uses system and host information
CMDB data provides additional technical context.
Goes beyond classic log analysis
Causes, connections and possible next steps are presented in a comprehensible manner.
Reduces manual research efforts
Logs, system data, and workflow information are centrally managed and presented in an easily understandable way. This makes knowledge available more quickly, accelerates analyses, and allows operational experts to focus more effectively on implementation.
This is how the AIAssistant provides support in case of errors.
1. Execution fails
Automation performed with automatics will not be completed successfully.
3. The AIAssistant analyzes the error
The assistant interprets the error situation in the operational context and uses SAP Basis, automatics and platform knowledge for this purpose.
2. Relevant information is compiled.
Logs, workflow structure, system information, host data and other technical context information are taken into account for the analysis.
4. Causes and connections become visible
Teams receive an understandable assessment of the error situation as well as information on possible causes.
5. Action recommendations support the remediation.
The AIAssistant provides concrete next steps to specifically advance further analysis or troubleshooting.
Understand SAP information faster and use it more effectively.
With the new AIAssistant, automatics.AI is expanding the SmartSecOps Platform to include intelligent support for SAP operations, security, and compliance. The AI can extract key SAP asset information from the system landscape, categorize it, and present it in an easy-to-understand format. This includes, for example:
System information
Databases
Components
Operating systems
Instance
Certificates
Clients
Parameters and other relevant operating data
Additionally, the AIAssistant can access security and audit logs and interpret them within their respective contexts. This eliminates the need for users to tediously work through lengthy tables, technical lists, or complex log analyses. Instead, they can ask simple questions directly to the chatbot – for example, about unusual activity, critical system states, certificate risks, security-relevant changes, or specific events within a defined timeframe.
The response is structured, understandable, and delivered quickly . This allows SAP Basis, security, and compliance teams to gain a reliable overview much faster of what has happened in the landscape, which systems are affected, and what the next sensible steps might be.
The AIAssistant not only makes existing information more easily accessible, but also more usable. Raw technical data is transformed into concrete insights – without manual filtering, sorting, and merging of various data sources.
Enterprise AI with IBM
Why automatics ?
As SAP landscapes become more complex, transparent and efficient error analysis becomes increasingly important. AIAssistant makes failed executions traceable, reduces manual analysis efforts, and helps teams reach informed decisions faster.
Execution Error Analytics transforms an unclear error message into a structured analysis process – directly in automatics, in the context of the respective execution and supported by IBM's Enterprise AI.
EU-compliant operation for data protection-sensitive environments
For companies with high demands on data protection and digital sovereignty, the AIAssistant is consistently designed for EU-compliant operation.
Orchestrated hosting takes place in the IBM Cloud Frankfurt, while the LLM, based on AWS Bedrock, is also operated within the EU. This allows the AIAssistant to combine modern AI support with a secure, sovereign, and reliable foundation for use in data privacy-sensitive business areas.
