AIAssistant – Intelligent Support for SAP Basis and automatics.AI

Wiener Neustadt, June 23, 2026 - With the new AIAssistant, automatics.AI is expanding its platform to include an AI-powered assistant that directly supports users in their daily work.

The AIAssistant is seamlessly integrated into the platform and is available whenever support is needed. It is not a generic AI chatbot, but rather an assistant tailored to the use of automatics that can access extensive SAP Basis knowledge.

With his in-depth expertise in SAP Basis topics as well as the functions and processes within automatics, he assists users with technical questions, explains features, and helps them find the right information more quickly. A particular advantage: The AIAssistant understands the current context within the platform and knows which area the user is currently in. This allows answers to be tailored specifically to the current situation and task.

In addition to technical support, the AIAssistant already offers a powerful analysis feature for failed automatics executions. Instead of manually evaluating logs and error messages, the assistant analyzes the execution, identifies possible causes, and provides concrete recommendations for resolving the problem. This allows errors to be understood more quickly and reduces downtime.

With the AIAssistant, automatics aims to more efficiently support SAP Basis teams and IT operations in their day-to-day work. Domain expertise, platform know-how, and intelligent error analysis are consolidated in one central location and made available exactly where they are needed.

For companies with high standards for data protection and digital sovereignty, AIAssistant consistently meets all security requirements. Thanks to Orchestrate Hosting in the IBM Cloud Frankfurt and the operation of the AWS Bedrock-based LLM within the EU, the solution is consistently designed for EU-compliant use. As a result, AIAssistant combines modern AI support with a secure, sovereign, and reliable foundation for use in data-sensitive areas of business.

Building on its current capabilities, additional exciting use cases are in the planning stages and will gradually expand the capabilities of AIAssistant in the future.

Screenshot AIAssistant Execution Error Analytics